Build A Bear
Build A Bear Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Build A Bear has 2.1 star rating based on 50 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice and soft stuffed animals, Cute bears, Cool stuff and the stores and staff at the stores are great.
Cons: Service, Poor customer service, Poor customer service from employees.Recent recommendations regarding this business are as follows: "Great place to have a party", "Buy in store only", "Fix the website so people can place orders and stop disconnecting them when they’re in the middle of placing an order", "Call for your booking", "No.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Build A Bear has 2.1 star rating based on 50 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice and soft stuffed animals, Cute bears, Cool stuff and the stores and staff at the stores are great.
Cons: Service, Poor customer service, Poor customer service from employees.Recent recommendations regarding this business are as follows: "Great place to have a party", "Buy in store only", "Fix the website so people can place orders and stop disconnecting them when they’re in the middle of placing an order", "Call for your booking", "No.".
Most users ask Build A Bear for the delivery of goods as a solution to their issues.
Review authors value the most Layout of Store and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkBirthday party at 34th st NYC
User's recommendation: Great place to have a party
I tried to message you it’s not taking it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive everything I ordered and I didn't receive the free shipping and the 10 promo code
Preferred solution: Price reduction and the items I’m missing
User's recommendation: Buy in store only
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint John, New BrunswickResolved: Didn't get my bundle on beetlejuice didn't come with an outfit I asked for the bundle keep calling the number you provided but yet keeps saying it's not in service
Company fixed the issue and I have been provided with apology. They sent me another one for free thr only issue is the number us not accessible I had to email them
I'd like to see everything in order
Stolen package
Preferred solution: I would like to receive the items I purchased. I would also like the items to be delivered to a store for pick up.
Order said delivered but Order never came
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | London, EnglandService at merry hill store
Service,website is terrible
I tried to place an order online for a month and still didnt get anywhere. I contacted customer service at least nine times and they kept saying they would call me back the gentleman that I spoke to the last two times ago he at least placed my order and gave me a ticket number a case number then I called back the following day try to get somebody to take my order, even though it was already placed and they said I had to call back again.
I think I had to call back like three more times until I literally had somebody on the phone that took my order and now my grandkids never got their order either birthday they didnt get it by Easter either. The bear was $15.00 hours, when I first tried to start placing my order when the order got finally placed the Bears $20. I didnt get any credits or discounts for the aggravation that I went through for entire month.
I will never recommend build a bear. Im very disappointed in what I had to go through.
User's recommendation: Fix the website so people can place orders and stop disconnecting them when they’re in the middle of placing an order
Order wrong
I never received my birth certificate with my bear! I called the day it was delivered and they stated they would send me one out immediately with the information I provided!
Still have not received this and had to call again. It's a piece of paper for Pete's sake. I spent enough money on the bear you would think they would make sure I received this in time for a birthday, that's why I ordered it almost a month in advance and here I am still waiting. It's ridiculous.
Give the employee the template and allow them to print it and send.
I should NOT be having to call repeatedly
To get this. I'm so frustrated with this company I should get a nice gift certificate for having to call all
The time and follow up
Booking error
Preferred solution: A party booked
User's recommendation: Call for your booking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA worker.
User's recommendation: No.
Placed order put wrong birthday
User's recommendation: Like like your order over several times before you place it to make sure it is exactly as you want it and when you go to pay make sure before you actually pay
I cant find my order number
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Verified Reviewer | Sydney, New South WalesPoor funning of buildabear australia
I want you to know how badly the australian arm of your business is being run, the staff at various. Store are being treated badly by ceo and national manager .
They only treat 2 stores well as favourites the other are abused mentally and ignored in there job. You should visit the macarthur square and Parramatta stores the girl who now has to run both is treated very poorly. Visit them without ceo or national manager before e.nd of July .don't let them know your coming.
Then visit penrith and Macquarie centre the favourite stores and see how bad the really are they only look out for themselves. Ceo and national manager are in cahoots together and don't help the others help is needed before they send you broke
Preferred solution: Help
User's recommendation: Don't shop at here
Package not delivered
- Nice items
- Cute bears
- Poor customer service
- Coustomer service
- Shipping
Preferred solution: Deliver product or service ordered
About
Build-A-Bear Workshop, Inc. is a retailer which specializes in sales of teddy bears and other stuffed animals. The company was founded by Maxine Clark in 1997. Its headquarters is based in Overland, Missouri, United States. There are stores in Australia, Germany, Kuwait, Singapore, and Arab Emirates. Build-A-Bear Workshop also offers clothing, athletic shoes, and bags. The company provides gift cards for any denomination. Build-A-Bear Workshop ships their products worldwide through Smart Post, USPS, and FedEx carriers. Express delivery option is possible. The company accepts returns within 90 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked on the company website.
Build A Bear is ranked 58 out of 458 in Kids' Stores category
USA, Australia
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NO you are NOT entitled to a gift card. If you cannot afford something you DO NOT need it. Or better yet, ask your parents if you can do chores around the house to EARN money to buy what you would have bought on the gift card that you felt like you are entitled to.
You absolutely should NOT get a gift card. Do you give people a gift card when you make a mistake?
NO you don't. Retarded ***