Serena O Nmm

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Verified Reviewer
| map-marker New York, New York

Birthday party at 34th st NYC

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Im compelled to write a review, which I rarely do. We had my daughters 6 birthday there yesterday and it was fantastic. We enjoyed it so much and her friends were so happy, they even waited patiently in line for their turn. We had Lottie as our hostess and she was lovely! She helped the party flow and was very helpful. Thanks, Lottie!
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User's recommendation: Great place to have a party

Anonymous
map-marker Bethlehem, Pennsylvania

I tried to message you it’s not taking it

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I bought stuff from your store , from whitehall PA , they asked me for my email ,but later I checked and I did not get Any emails from builta bear , went back they could not help , told me to call customer service , I tried couple of times , but No Answer ! I want to see an email with all my purchases and promotions, your online service sucks , managers mostly not available in the evening and had very little information, in the store , some girls had good knowledge though , waiting
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Anna Z Kzl

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Verified Reviewer

Did not receive everything I ordered and I didn't receive the free shipping and the 10 promo code

Did not receive everything I ordered and bear is not completely down in back and I did not receive the free shipping and 20% off I was promised
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Preferred solution: Price reduction and the items I’m missing

User's recommendation: Buy in store only

Resolved
Roxann D Ugz

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Verified Reviewer
| map-marker Saint John, New Brunswick

Resolved: Didn't get my bundle on beetlejuice didn't come with an outfit I asked for the bundle keep calling the number you provided but yet keeps saying it's not in service

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Updated by user Dec 13, 2023

Company fixed the issue and I have been provided with apology. They sent me another one for free thr only issue is the number us not accessible I had to email them

Original review Nov 13, 2023
For some reason I wanted the bundle for beetlejuice which would come with the outfit irmt took 20.80 and came undressed I wanted it dressed the customer service number you provided doesn't work how can I get my outfit shipped to me if no one answers or don't have the correct number I would really like the outfit shipped to me please help
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Akshay Qnf
map-marker Fraziers Bottom, West Virginia

I'd like to see everything in order

I was able to get my order corrected. I just have a suggestion on what you would benefit from all your customer's. I'd like to see everything included in the order I just placed, including the birth certificate. This is my first order with you and I hope the birth certificate. I'm hoping to hear positive action from my Great niece.
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Michelle C Pmi

Stolen package

Two orders I placed with Build A Bear were delivered today, December 7, 2023 and stolen from in front of my door. I asked my neighbor to view her ring camera and the video shows someone stealing both her packages and mines.
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Loss:
$171

Preferred solution: I would like to receive the items I purchased. I would also like the items to be delivered to a store for pick up.

Anonymous
map-marker Morristown, New Jersey

Order said delivered but Order never came

Package emailed said it was delivered but Never received package. No one talked to me cant get through
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David D Pbm

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Verified Reviewer
| map-marker London, England

Service at merry hill store

Just had the worst experience at your store n merry hill. Gonna be honest and I walked out with two crying children because Beth walked off not wanting to help us. I assume because we are black. When we tried to speak to Chelsea who said she was the manager was more concerned with the Beth who had now turned on the waterworks. And ended by saying she didnt care. Racist? Poor service? So we have left without the bears and other items we wanted and two crying children one of which it is her birthday.
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Anonymous
map-marker Berlin, Connecticut

Service,website is terrible

I tried to place an order online for a month and still didnt get anywhere. I contacted customer service at least nine times and they kept saying they would call me back the gentleman that I spoke to the last two times ago he at least placed my order and gave me a ticket number a case number then I called back the following day try to get somebody to take my order, even though it was already placed and they said I had to call back again.

I think I had to call back like three more times until I literally had somebody on the phone that took my order and now my grandkids never got their order either birthday they didnt get it by Easter either. The bear was $15.00 hours, when I first tried to start placing my order when the order got finally placed the Bears $20. I didnt get any credits or discounts for the aggravation that I went through for entire month.

I will never recommend build a bear. Im very disappointed in what I had to go through.

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User's recommendation: Fix the website so people can place orders and stop disconnecting them when they’re in the middle of placing an order

Anonymous
map-marker Rolling Prairie, Indiana

Order wrong

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I never received my birth certificate with my bear! I called the day it was delivered and they stated they would send me one out immediately with the information I provided!

Still have not received this and had to call again. It's a piece of paper for Pete's sake. I spent enough money on the bear you would think they would make sure I received this in time for a birthday, that's why I ordered it almost a month in advance and here I am still waiting. It's ridiculous.

Give the employee the template and allow them to print it and send.

I should NOT be having to call repeatedly

To get this. I'm so frustrated with this company I should get a nice gift certificate for having to call all

The time and follow up

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2 comments
Emmalise Rgc

NO you are NOT entitled to a gift card. If you cannot afford something you DO NOT need it. Or better yet, ask your parents if you can do chores around the house to EARN money to buy what you would have bought on the gift card that you felt like you are entitled to.

Guest
reply icon Replying to comment of Emmalise Rgc

You absolutely should NOT get a gift card. Do you give people a gift card when you make a mistake?

NO you don't. Retarded ***

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Laura S Feo

Booking error

Website sucks cant book my party, cant get a hold of guest services, treks to book online for days..
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Preferred solution: A party booked

User's recommendation: Call for your booking

Alexandra C Tjt

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Verified Reviewer

A worker.

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A worker gave my husband her onlyfans name. While she was working. her name is Janelle foote. She works at the build a bear in wauwatosa Wisconsin. i will be making sure everyone knows that this is the kind of people you hire. This is grotesque. having someone do that around children. (My husband was there with our 2 kids) I demand something for what my children heard come out of this womans mouth!
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User's recommendation: No.

Anonymous
map-marker Reseda, California

Placed order put wrong birthday

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I had put the wrong birthday on the birth certificate and had accidentally not ordered the T-shirt to go with the bear I ordered because when I originally looked at it it was the bear with the T-shirt but when my order was confirmed it was no T-shirt so I called to add the t-shirt and edit the birthday well they could do neither because they said there was only one hour window I tried calling right away but was put on hold for over 2 hours therefore the window was closed and they could do nothing
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User's recommendation: Like like your order over several times before you place it to make sure it is exactly as you want it and when you go to pay make sure before you actually pay

Anonymous
map-marker San Antonio, Texas

I cant find my order number

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They reply really slow and the bot chat thats supposed to help just sends you to the faq website when my question wasn't there and they weren't answering the phone
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Edna P Rub

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Verified Reviewer
| map-marker Sydney, New South Wales

Poor funning of buildabear australia

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I want you to know how badly the australian arm of your business is being run, the staff at various. Store are being treated badly by ceo and national manager .

They only treat 2 stores well as favourites the other are abused mentally and ignored in there job. You should visit the macarthur square and Parramatta stores the girl who now has to run both is treated very poorly. Visit them without ceo or national manager before e.nd of July .don't let them know your coming.

Then visit penrith and Macquarie centre the favourite stores and see how bad the really are they only look out for themselves. Ceo and national manager are in cahoots together and don't help the others help is needed before they send you broke

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Preferred solution: Help

User's recommendation: Don't shop at here

2 comments
Ian A Nmk

As usual no comment from buildabear at all typical they don't want to know what happens here in australia

Guest
reply icon Replying to comment of Ian A Nmk

Not all companies monitor complaints at this website.

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Eli S Hcc

Package not delivered

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Ordered a gift and paid extra for next day shipping, a whole week later and I still have not received the gift which is now late and customer service has been everything but helpful. Build a bear SUCKS
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Loss:
$40
Pros:
  • Nice items
  • Cute bears
Cons:
  • Poor customer service
  • Coustomer service
  • Shipping

Preferred solution: Deliver product or service ordered

About

Summary

Build-A-Bear Workshop, Inc. is a retailer which specializes in sales of teddy bears and other stuffed animals. The company was founded by Maxine Clark in 1997. Its headquarters is based in Overland, Missouri, United States. There are stores in Australia, Germany, Kuwait, Singapore, and Arab Emirates. Build-A-Bear Workshop also offers clothing, athletic shoes, and bags. The company provides gift cards for any denomination. Build-A-Bear Workshop ships their products worldwide through Smart Post, USPS, and FedEx carriers. Express delivery option is possible. The company accepts returns within 90 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked on the company website.

Build A Bear reviews and complaints

Build A Bear is ranked 58 out of 458 in Kids' Stores category

Area Served

USA, Australia

Payment Methods

VISA

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